RIO CINEMA PRIVACY POLICY

This statement applies to the Rio Centre (Dalston) Ltd and the cinema it operates – the Rio Cinema.

Information held
The Rio Cinema records information about its customers for the purposes of administering an effective Ticketing system and for marketing (including direct marketing) by post and by email. Data held includes customer contact details and information about ticket purchases made and events attended.

The Rio gathers information about customers at the time a customer makes a booking or applies to join a membership scheme either in person, by telephone, by email or on our website. This information is kept as a permanent record to enable us to analyse historical data and understand trends.

Customers joining a membership scheme or mailing list do so on the understanding that consent is given for the Rio to process and use the information given in accordance with this policy.

Encrypted information is kept about customers’ credit and debit cards to enable customers to retrieve their tickets and to enable us to analyse purchasing behaviour and understand trends.

Using Information Held
General information about the cinema’s activities is sent regularly to those who have requested it.

The Rio processes and analyses information held to inform its business planning. We aim to build an understanding of customers preferences so that programming can be refined and information can be provided to customers who may find screenings and events of interest.

Information is only sent to individuals who have subscribed to a membership scheme or mailing list or who have previously attended films or events at the cinema.

The Rio does not pass any personal details about its customers to any third parties.

Third Parties
Various third parties advertise with us on screen, in printed material and on our website. Our website also has links to third parties. The Rio is not responsible for how third parties deal with any information you submit to them and users should contact the third parties directly if they have questions about their Privacy Policies.

Subject Access
Any customer wishing to request a copy of information held about them, may do so by applying in writing to

Charles Rubinstein
Rio Cinema
107 Kingsland High Street
London E8 2PB

Information will be provided within 40 days of receipt of the request and payment of a £10 administration fee.

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